I. General provisions

These general terms and conditions govern the rights and obligations of the contracting parties arising in connection with or on the basis of the purchase contract concluded between the Seller, which is Shopiky s. r. o., with registered office at Komenského 13, 07501 Trebišov, Slovak Republic, ID number: 55530656, (hereinafter referred to as the Seller) and the Buyer, the subject of which is the purchase and sale of goods on the Seller's e-commerce website at www.esofter.eu.

 

Seller's details: 

Company name: Shopiky s.r.o. 

Address: Komenského 13, 07501 Trebišov 

ID: 55530656 

TAX ID: 2122034618 

VAT number: SK2122034618 

Insert number: 57292/V District Court Košice 1 

Representation of the company: Patrik Budai, owner 

 

Bank details: 

IBAN: SK68 8330 0000 0022 0261 4632 

Working hours: 9:00-16:00 

 

1. Buyer: A natural or legal person who orders goods or services in the online store www.esofter.eu and concludes a distance contract with the Seller through distance communication such as e.g. e-mail, telephone, etc.

2. A consumer is a natural person who, when concluding and fulfilling a consumer contract, does not act within the scope of his business activity, employment or profession within the meaning of the Consumer Protection Act. 

3. The contracting parties have agreed that by sending the order to the Seller, the Buyer confirms that he agrees that these general terms and conditions will apply to the purchase contract concluded on the website of the electronic store www.esofter.eu operated by the Seller, on the basis of which the Seller supplies the goods presented on the website www.esofter.eu to the Buyer (hereinafter referred to as the purchase contract) and to all relations between the Buyer and the Seller that arose when concluding the purchase contract and when claiming goods.

4. By concluding the purchase contract, the Buyer confirms that he has familiarized himself with these general terms and conditions, that he is familiar with their content and that he agrees with them. The general terms and conditions are an integral part of the purchase contract. In the event that the Seller and the Buyer enter into a written sales contract in which they agree on terms deviating from the general terms and conditions, the provisions of the purchase contract will take precedence over the general terms and conditions. 

5. The subject of purchase on the basis of purchase contracts is the goods listed in the binding confirmation of the order by the Seller (by which the purchase contract is concluded), namely those products or services that are available in the e-commerce offer at www.esofter.eu.

 

II. Method of concluding and canceling the purchase contract

1. The Buyer's order is a draft purchase contract. The buyer is obliged to send the order to the Seller by post, e-mail or in the form of a form filled out and sent by the Buyer on the Seller's website www.esofter.eu. Based on the buyer's properly completed order, the seller will verify its correctness and completeness. The period during which the Seller is bound by his offer of goods, including the price, presented on the Seller's website, is 24 hours after the acceptance of the order is sent to the Buyer. The purchase contract is concluded by the Buyer's binding acceptance of this proposal for the conclusion of the purchase contract by the Seller (hereinafter referred to as the "order").

2. The condition for the validity of the order is the correct and complete filling in of the registration form with the required data and details, namely: name and surname of the Buyer, contact person, invoicing and delivery address, e-mail address, telephone number, name of goods, number of pieces of individual types of goods, price of the goods, date of issue of the order, method of payment, method of receiving the goods. The seller processes orders in the order in which they arrive. 

3. Binding acceptance of the order by the Seller is the issuance of a purchase contract, after prior acceptance of the order and after verification of the availability and delivery date of the goods. Acceptance by issuing a purchase contract is sent by e-mail to the specified e-mail address of the Buyer in the case of payment by bank transfer. In the event that there are missing goods in the binding order that the Seller does not have directly in stock, or does not have a sufficient number of pieces, the delivery is changed, etc., the Seller will notify the Buyer in advance and request reconfirmation and acceptance of the modified order by phone or e-mail , if the Buyer does not agree, he has the right to cancel the order. 

4. Binding acceptance of the order by the Seller contains data on the name and specification of the goods, the sale of which is the subject of the purchase contract, as well as data on the price of the goods or other services, or other data. 

5. The Seller is entitled not to accept the Buyer's order if, due to sold-out stocks or the unavailability of the goods, he is unable to deliver the goods to the Buyer within the period specified by these terms and conditions or at the price stated in the online store, unless he agrees with the Buyer on alternative delivery. The Seller informs the Buyer about the non-acceptance of the order by phone, mail or e-mail. 

 

III. Rights and obligations of the contracting parties

1. Based on the binding acceptance of the order, the Seller is obliged to deliver the goods to the Buyer in the agreed quantity, quality and date and to ensure that the delivered goods comply with applicable legal regulations. In addition, the Seller is obliged to hand over, at the latest, together with the goods, in written or electronic form, all the documents necessary for taking over and using the goods. 

2. The Seller has the right to proper and timely payment of the purchase price from the Buyer for the delivered goods. 

3. The buyer is obliged to take over the purchased or ordered goods, to pay the agreed purchase price to the seller within the agreed due date and not to damage the good name of the seller. 

4. The buyer has the right to delivery in the quantity, quality, date and manner agreed by the contracting parties in the binding acceptance of the order. 

 

IV. Terms of Delivery

1. The goods are sold according to the offered catalogs of the Seller, located on the website www.esofter.eu.

2. The seller is obliged to fulfill the buyer's order and deliver the goods to him within the period specified in the binding acceptance of the order. The method of delivery of the goods is delivery to the e-mail of the Buyer, which he indicated in the binding acceptance of the order. 3. The delivery period begins on the date of confirmation of the binding order by the Seller and the Buyer, which contains all the necessary data for its processing. In the event that the Seller is unable to deliver the goods completely according to the order (some goods in the ordered quantity are not in stock), we inform the customer about this by phone or e-mail. In such a case, the order will be sent to the Buyer only after the Buyer has agreed to change the status of the order. 

4. The seller will deliver the ordered goods within 24 hours of receiving the order. 

5. A tax document (invoice) belongs to each product. The Seller is entitled to send the invoice to the Buyer also in electronic form, via an e-mail message. 

 

V. Purchase price

1. The Buyer is obliged to pay the Seller the purchase price of the goods in the amount according to the binding acceptance of the order by the Seller (hereinafter referred to as the purchase price) by cashless transfer to the Seller's account, specified in the binding acceptance of the order by the Seller. 

2. In the event that the Buyer pays the Seller the purchase price by non-cash transfer, the date of payment is considered the day when the entire purchase price was credited to the Seller's account. 

3. Prices in the online store are listed in EUR. The seller is a VAT payer. 

 

VI. Final provisions

1. These general terms and conditions are governed by the applicable laws of the Slovak Republic. In the text, the designation SR is used for the Slovak Republic. These general terms and conditions apply as stated on the Seller's website on the day the electronic order is sent, unless otherwise expressly agreed between the two parties. By sending an electronic order, the Buyer unreservedly accepts all the provisions of these general terms and conditions in the version valid on the day the order is sent. The contracting parties have agreed that they fully recognize the electronic form of communication, especially through electronic mail and the Internet, as valid and binding for both contracting parties. If the purchase contract is concluded in written form, any change to it must be in written form. 

2. The buyer declares that he has familiarized himself with these general terms and conditions before completing the order and that he agrees with them in full. In the event that some provisions of these general terms and conditions prove to be invalid or unenforceable, in whole or in part, the validity and enforceability of the other provisions and the remaining parts of the relevant provision remain unaffected. 

3. If the consumer is not satisfied with the way in which the seller handled his complaint or if he believes that the seller has violated his rights, he has the opportunity to contact the seller with a request for correction. If the seller responds negatively to the request for correction or does not respond to it within 30 days from the day it was sent, the consumer has, in accordance with § 12 of Act no. 391/2015 Coll. on the alternative resolution of consumer disputes and on the amendment of certain laws, the right to submit a proposal to initiate an alternative resolution of one's dispute. The competent entity for alternative resolution of consumer disputes with the e-shop operator is the Slovak Trade Inspection (www.soi.sk) or another relevant authorized legal entity registered in the list of entities for alternative resolution of disputes maintained by the Ministry of Economy of the Slovak Republic (http://www.mhsr.sk/zoznam-subjektov-alternativneho-riesenia-spotrebitelskych-sporov/146987s), while the consumer has the right to choose which of the listed entities of alternative resolution of consumer disputes to turn to. At the same time, the consumer can use the online dispute resolution platform, which is available at http://ec.europa.eu/consumers/odr/,  to submit a proposal for an alternative resolution of their dispute. The consumer can find information about fees for the proposal on the website of a specific alternative dispute resolution entity.

4. The supervisory authority is the Slovak Trade Inspection, with its seat in Košice for the Košice Region 

Vrátna 3, PO BOX A-35, 040 65 Košice 1 

Department of Supervision 

tel. no. 055/729 07 05, 055/622 76 55 

fax no. 055/622 46 95 

email: ke@soi.sk

 

General terms and conditions apply from 1 October 2023